How to Reclaim Belongings Lost in Public Transportations in Istanbul?
Public transportations in Istanbul are under the General Directorate of Istanbul Electric Tram and Tunnel Enterprises IETT management, which is responsible for public trams, buses, metrobuses, and ferries in Istanbul, supervising all affairs including lost belongings which are assigned to “Beyaz Masa” (The White Desk), an administrative body receiving suggestions and complaints regarding IETT’s transportations.
How to contact Beyaz Masa (The White Desk)?
You can contact Beyaz Masa by dialing 153 and choosing the English language for communication or by visiting their website https://www.iett.istanbul/
How are the “lost and found” items handled in Istanbul’s public transportations?
Belongings or items handed to security members will be sent to the “lost and found storage” in Karaköy, Istanbul to be sorted and regulated depending on their kind.
In Karaköy, lost belongings are photographed, documented, and saved for 3 months for their owner to come and claim them, whereas more valuable items like electronics, jewelry, etc are kept for an entire year then displayed in a public auction.
Lost passports and residence permits are delivered to the police department whereas lost Turkish IDs are sent to the Nufus (General Directorate of Population and Citizenship Affairs).
Unclaimed clothes are sent to the Turkish Red Crescent Organization after 3 months of preservation.
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